GetYourBalance Web Site Privacy Policy

Effective as of November 18, 2021

In this Privacy Policy we provide information about how we collect, use, and transfer personally identifiable information from you, an individual person or website visitor, independently, or on behalf of a Merchant or ISO, through the GetYourBalance website (the site to which we will post a link to this statement), which collectively is known as the “site”.


This statement only covers data collected through the site, and not any other data collection or processing, including, without limitation, data collection practices of webpages to which the site links, or data that we or our affiliates collect offline or through webpages that do not display a direct link to this statement. For example, if there were a link to an external web site, the policy for that site would apply instead of this one.

Information You Provide

When you register for an account, we ask for information pertinent to the Account being configured or managed. This includes, but is not limited to: name, email, password, address, phone numbers, and birthday. Cards numbers can be linked to your account through this web site. You will need to enter the card number and card pin as well as email and password to link a card.

Information Sharing

The information provided is shared between you, the Merchant, Reseller, and Factor4, LLC. Except as described in this policy, we will not give, sell, rent, or loan any identifiable personal information obtained from this site to any third party other than as outlined in this policy. We may disclose such information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law. We may also provide non-personal, summary or group statistics about our customers, sales, traffic patterns, and related the Site information to reputable third-party vendors and clients, but these statistics will include no personally identifying information.

Protection of Information

We maintain reasonable security measures to protect your information from loss, destruction, misuse, unauthorized access or disclosure. When you enter personal information, we encrypt the transmission of that information using secure socket layer technology (SSL). However, no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We use firewalls and intrusion prevention systems, as well as the performing of vulnerability scans and web application testing to evaluate our applications in an effort to protect your information. If you have any questions about security on our Web site GetYourBalance, or with our Services, you can contact us at

Correct, Amend, or Delete

An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should be able to do so within the context of their administrative user account. In the event that this account is not able to change inaccurate data the user should direct their query to their Client Service Team. If the Client requests us to remove the data, we will respond to their request within 30 business days. You can modify your account information at anytime by emailing our Customer Support at We will respond to your request to access within 30 days. We may use the collected personal information and other information collected about your use of the Service to operate and make the Service available to You, for billing, identification and authentication, to contact you about your use of the Service, research purposes and to generally improve the content and functionality of the Service and Site. We may also transmit or share your personal information with its third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and other technology and services required to operate and maintain the Service, which may require that your personal information be transferred from its current location to our offices and servers and the authorized third parties referred to here. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, improve services, and enforce our agreements.


When you visit the Site or use the Service, we use session cookies, a piece of information stored on your computer, to allow the Site or Service to uniquely identify your browser while you are logged in and to enable us to process your online transactions. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. Session cookies also help us confirm your identity and are required in order to use the Service. We use persistent cookies that only be read and used by us, to identify you as a customer and make it easier for you to log in to the Service. Users who disable their web browsers’ ability to accept cookies will be able to browse our Site, but will not be able to access or take advantage of the Service.

Log Files

As is true of most Web sites, we and our third party utility-tracking partners gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, and date/time stamp and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site and our Services.

EU and Swiss Safe Harbor

GetYourBalance complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. GetYourBalance has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, please visit compliance with the US-EU and US-Swiss Safe Harbor Principles, GetYourBalance commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact GetYourBalance at:
Factor4, LLC
630 Parkway Drive 2b
Broomall, PA 19008

GetYourBalance has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by GetYourBalance, please visit the BBB EU SAFE HARBOR web site at for more information and to file a complaint.

Changes to Privacy Policy

If we change our Privacy Policy we will post the changes here. You can subscribe to notifications on changes to the Privacy Policy via email. To do this, send an email to with “subscribe to privacy notification” in the subject line.

These emails will outline the changes made between revisions of the Privacy Policy. This policy is reviewed at least annually. Your continued use of the Site or Service constitutes your agreement to be bound by such changes to the privacy policy. Your only remedy, if you do not accept the terms of this privacy policy, is to discontinue use of the Site and Service.

Business Transactions

We may assign or transfer this privacy policy, and your user account and related information and data, to any person or entity that acquires or is merged with us.


Our website, products and services are directed to people who are at least 17 years old or older. If you become aware that your child has provided us with personal information without your consent, please contact us at If we become aware that a child under 17 has provided us with personal information without parental consent, we take steps to remove such information and terminate the child's account.

Terms of Service

When you access and use the Service, you are subject to the GetYourBalance Terms of Service. These can be found at

Contact Us

If there are any questions regarding our Privacy Policy, you may contact us using the following information:
Factor4, LLC
630 Parkway Drive 2b
Broomall, PA 19008